Customer Care
Returns & Exchanges
AVERON accepts return or exchange requests within 14 calendar days after delivery, provided the item is unworn, unwashed, unused, and returned with its original tags and packaging.
Wrong or defective item
Contact us promptly with the order ID and clear photos. When AVERON confirms that the item was defective or different from the order, AVERON covers the reasonable return or replacement shipping cost.
Change of size or preference
Size exchanges depend on stock availability. For preference-based returns or exchanges, the customer normally covers return shipping. Original shipping fees are not refundable unless the order was wrong or defective.
Refunds
Approved refunds are processed after the returned item is inspected. Cash-on-delivery refunds require an agreed refund method. This policy does not limit any mandatory consumer rights that apply to the purchase.